All Sales Final: We do not accept returns or exchanges if you change your mind.

Wrong Product Only: We only accept returns if we accidentally sent you the wrong item (wrong colour, wrong size variant, or wrong design).

Perfect Condition Required: The incorrect item must be completely unworn, unwashed, and have all original tags attached.

Mandatory Unboxing Video: You must record a continuous, unedited video while opening your parcel to prove the wrong item was sent.

No Video, No Solution: Claims submitted without a clear, uninterrupted unboxing video will be automatically rejected.

48-Hour Deadline: You must report the wrong item within 48 hours of delivery 

Exchange or Refund: Once we receive and inspect the incorrect item, we will ship the correct item for free (or refund you if it is out of stock).